Ticket Returns/Donate Your Tickets
Individual concert purchases are non-refundable. Exchanges may be made for a per-ticket fee based on availablity. However, if you are unable to attend a concert, you may donate your tickets to the Symphony. The Box Office will then mail you a contribution receipt for donated tickets if received they are resold. You also can tear your tickets in half and fax a copy to (816) 471-0976 between 10 a.m. to 5 p.m., Monday - Friday.
I'd like to return my tickets by phone: (816) 218-2632
You may call our automated Ticket Return Hotline 24 hours a day, but at least one hour prior to any performance you cannot attend. We will make these tickets available to patrons who otherwise would not be able to find a seat. You also may be eligible for a tax deduction for those tickets you return.
When leaving a message, please leave your name, customer number (on the left side of your ticket preceded by A#), the date of the performance, and the number of tickets you are returning.
I'd like to return my tickets online
Please have your name, customer number (A#), the date of the performance and number of tickets you are returning ready.
While most exchanges are free for subscribers, we regret that we cannot allow any exchanges into the following concerts during the 2014-2015 Season:
September 12-14, 2014: Opening Weekend: Joyce DiDonato Returns!
January 9-11, 2015: The Rite of Spring, Plus Bronfman Plays Brahms
February 13-14, 2015: Jim Brickman with the Kansas City Symphony
Symphony subscribers may still exchange out of the concerts mentioned above, and may exchange within these concert weekends, subject to availability. As always, subscribers will be responsible for paying the difference when exchanging into an upgraded seat. For questions please contact the Box Office at (816) 471-0400 or by contacting us online.