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Position Title: Customer Relations Representative
Department: Box Office
Type: PART-TIME

SUMMARY

  • Provide exemplary customer service to all patrons
  • Achieve sales/solicitations/data management success
  • Maintain highest level of product knowledge and enthusiasm
  • Maximize patron participation by offering additional opportunities
  • Support data management policies

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

  • Answer incoming phone calls and accurately process orders using Tessitura ticketing software
  • Facilitate ticket purchases in person at the Symphony offices, and sell tickets at performances
  • Fulfillment of tickets purchased, along with the mailing of any other collateral materials, as instructed
  • Initiate outgoing telephone sales calls
  • Provide clerical support to other departments
  • Assist marketing department by communicating customer feedback
  • Process any sales from the Symphony’s website, when instructed
  • Help patrons exchange tickets, and solve simple customer service issues
  • Act as Symphony representative at events

QUALIFICATIONS

EDUCATION AND EXPERIENCE:

  • Bachelor’s Degree preferred
  • 1-2 years sales and/or customer service experience
  • Classical music background as performer or patron
  • Microsoft Office – Excel and Word
  • Ticketing software knowledge (or ability to learn quickly)
  • Basic math skills

LANGUAGE SKILLS:

  • Superior verbal and written communication skills
  • Excellent grammar
  • Pleasing telephone manners

REASONING ABILITY:

  • Tactful, discreet, calm under pressure

 PHYSICAL DEMANDS

  • Sitting at the computer for several hours at a time
  • Using a telephone head set
  • Carrying boxes of supplies to various venues
  • Able to work well with 4-5 other CRR staff in a small room
  • Able to tolerate a moderate level of noise and distraction

WORK ENVIRONMENT

  • Must be able to work varied hours – weekends, evenings
  • Able to adapt to several performance venues -- ticket offices or just a table and chair
  • Variable temperatures – offices and work spaces may be too hot or cold

TO APPLY

Please forward your resume and letter of application to:

Kansas City Symphony
Box Office Openings
Attn: Barbara Tate
1703 Wyandotte, Suite 200
Kansas City, MO 64108

The Kansas City Symphony is an Equal Opportunity Employer. 

Salary Rate: n/a

Contact:btate@kcsymphony.org