Position Title: Customer Relations Representative
Department: Box Office
Type: FULL & PART-TIME
Summary
- Provide exemplary customer service to all patrons
- Achieve sales/solicitations/data management success
- Maintain highest level of product knowledge and enthusiasm
- Maximize patron participation by offering additional opportunities
- Support data management policies
Essential Duties and Responsibilities include the following:
- Answer incoming phone calls and accurately process orders using Tessitura ticketing software
- Facilitate ticket purchases in person at the Symphony offices, and sell tickets at performances
- Fulfillment of tickets purchased, along with the mailing of any other collateral materials, as instructed
- Initiate outgoing telephone sales calls
- Provide clerical support to other departments
- Assist marketing department by communicating customer feedback
- Process any sales from the Symphony’s website, when instructed
- Help patrons exchange tickets, and solve simple customer service issues
- Act as Symphony representative at events
Qualifications
Education and Experience
- Bachelor’s Degree preferred
- 1-2 years sales and/or customer service experience
- Classical music background as performer or patron
- Microsoft Office – Excel and Word
- Ticketing software knowledge (or ability to learn quickly)
- Basic math skills
Language Skills:
- Superior verbal and written communication skills
- Excellent grammar
- Pleasing telephone manners
Reasoning Ability:
- Tactful, discreet, calm under pressure. Service with a smile!
Physical Demands
- Sitting at the computer for several hours at a time
- Using a telephone head set
- Carrying boxes of supplies to various venues
- Able to work well with 4-5 other Customer Relations Representatives
- Able to tolerate a moderate level of noise and distraction
Work Environment
- Must be able to work varied hours – day, evenings and weekends
- Able to adapt to several performance venues — ticket offices or just a table and chair
- Variable temperatures – offices and work spaces may be too hot or cold
To Apply
Please forward your resume and letter of application to:
Kansas City Symphony
Box Office Openings
Attn: Jeff Barker
1644 Wyandotte Street
Kansas City, MO 64108
Or send by email to: jbarker@kcsymphony.org
The Kansas City Symphony is an Equal Opportunity Employer and is committed to creating and supporting a diverse staff.
Salary Rate: Based on experience and qualifications
No calls, please.