Skip to main content

COVID-19 Procedures

Your safety is our priority at Kauffman Center concerts

Health and Safety Updates

CLICK HERE to watch a video about cleaning and safety protocols at the Kauffman Center for the Performing Arts, designed for your health and well-being.

COVID-19 Warning

An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is a highly contagious disease that may result in personal injury, severe illness and death. By visiting the Kauffman Center, and/or attending performances, concerts, events or other activities, you voluntarily assume all risks related to exposure of COVID-19. All visitors must follow the Kauffman Center health and safety protocols. Please do your part to keep yourself and others safe.

By entering the Kauffman Center, you agree to our COVID-19 Waiver (below).
To learn more about changes to events and performances produced by the Kauffman Center, community arts organizations and others, visit kauffmancenter.org/event-updates.

Sanitization & Cleaning

▪ Attention to thorough cleaning and sanitizing (especially high-touch surfaces) before, during and after events. Electro-static sprayers will be used in the venues after each performance.
▪ Airflow will be increased throughout the building and high-efficiency filters are being used.
▪ Touchless hand sanitizer stations will be available throughout the building.

Face Coverings

▪ Face masks are required during the entirety of your visit, including when you arrive, as you move through the building, in your seat, in the restroom and as you leave.
▪ Everyone entering the Kauffman Center must wear a mask, regardless of age or medically granted exceptions. Entry into the building will be denied to anyone who cannot or will not wear a mask that covers the nose and mouth.

Face mask best practices:
▪ 2+ layers of breathable material.
▪ Fully covers nose and mouth and secures under chin.
▪ Fits snugly against sides of face.
▪ Is secured with ear loops or bands behind head and should stay in place without frequent readjusting.

Prohibited face coverings:
▪ Bandana-style masks (do not fit securely around mouth or under chin).
▪ Neck gaiters (do not fit securely around mouth or under chin).
▪ Masks with exhalation valves/vents (do not prevent water droplets from being expelled).

Social Distancing

▪ Be aware of those around you and practice social distancing of 6+ feet throughout the building.
▪ Follow signage and any floor markers—especially in areas like lobby spaces, elevators/escalators, restrooms, and bars.
▪ Seating in Muriel Kauffman Theatre and Helzberg Hall will be reduced to approximately 20% – 25% of capacities or less to allow for 6+ feet of space between groups.
▪ Lobby furniture has been reduced to allow for more space.
▪ Acrylic barriers are being used in areas where social distancing is not always possible (i.e., box office, ticket-taking portals, bars, etc.)
▪ Post-Performance: Stay in your seat and wait for dismissal instructions from the stage and/or ushers. Follow the designated route for social distancing as you leave. Please be patient as exiting safely will likely take a little longer than usual.
▪ Our team will help oversee social distancing and other protocols throughout your visit. Please follow their guidance.

Security & Temperature Checks

If you have symptoms of COVID-19, or simply do not feel well, please stay home. Contact the Symphony Box Office at (816) 471-0400 to exchange your tickets. Thank you.
▪ As you enter the building a contactless temperature check will be conducted. Any temperature under 100.4° is acceptable.
▪ A contactless security screening will be conducted. To minimize lines, please leave unnecessary items at home or in the trunk of your car. Large items are also discouraged. For more information, visit the Kauffman Center’s Security Screening Policy page.

Minimizing Contact
▪ Touchless hand sanitizer stations will be available throughout the building.
▪ Many doors have electronic openings. Foot openers have been installed on many others.
▪ Ticket-taking will be contactless. Our ticket-takers will not touch your paper ticket or electronic device. To expediate scanning of tickets, please ensure barcodes are visible. For electronic tickets, barcodes should be large enough to scan, the device should have a well-lit background and if you have multiple tickets, be prepared to scroll for the ticket-taker.
▪ We encourage cashless transactions using a credit card (MasterCard, Visa, American Express or Discover).

Contact Tracing

Contact tracing is a key strategy for preventing the further spread of COVID-19. The Kansas City Symphony is prepared to collaborate with local health departments in the event of an exposure to COVID-19. For concertgoers, the ticketing process will ensure we have adequate contact information for notification of potential exposure. We will also have a list of all supporting staff and volunteers who worked each shift.

Reduced Seating Capacity

In accordance with KCMO guidelines and best practices, the Kansas City Symphony has reduced seating capacity for concerts in Helzberg Hall at the Kauffman Center for the Performing Arts to a maximum of 300 per performance, less than 20% of normal capacity. In addition, seating placement is arranged to provide appropriate physical distancing, and our seating plan has been approved by the Kansas City, Missouri Health Department.

Services & Amenities

▪ At this time, the following services and amenities are not available: Coat Check, Gift Shop, The Dining Experience restaurant, Bar Service, Valet, Serenity Rooms, and printed programs.
▪ Our staff and support teams are required to have their temperatures checked, wash their hands frequently and wear face masks at all times—plus, they have been trained on safety measures.
▪ Our valet team (if service is available) will wear masks and use hand sanitizer before and after entering vehicles.
▪ Our food & beverage team (if service is available) will be required to wear masks and gloves.
▪ Assistive Listening Devices are available. Please ask a Kauffman Center usher or staff member for assistance.
▪ Drinking fountains will not be available. You are allowed to bring in one unopened bottle of water (12oz. or smaller). Reusable containers are not allowed inside the Center. As a reminder, all food and beverage should be enjoyed outside Muriel Kauffman Theatre and Helzberg Hall.

We encourage you to check back to this webpage just prior to your visit, as processes and protocols are subject to change over time. Visit the Kauffman Center’s Health and Safety Updates webpage.

For questions, please email contact@kauffmancenter.org or call the Kauffman Center Box Office at (816) 994-7222 during regular business hours.  You may also contact the Kansas City Symphony box office at (816) 471-0400 during regular business hours.

Pandemic Ticketing Waiver for Ticketholders

Pandemic illness is present throughout the greater Kansas City region. Prospective event guests should not enter the Kauffman Center if they are exhibiting symptoms of illness or have been in contact with someone exhibiting signs of illness, particularly COVID-19.

Prospective event guests who are exposed to higher risk or who are in close contact with someone of higher risk should not enter. Examples of higher risk attributes include Asthma, Autoimmune Disorders, Cancer, Cardiovascular Disease, Chronic Lung Disease, Diabetes, HIV, Immunodeficiency Disorders, Kidney Dialysis, Kidney Disease, Obesity, Older Adults, Organ Transplantation, Pregnancy, Sickle Cell Anemia, Smoking and E-Cigarettes.

By attending this event, the bearer of the ticket, or their parent or guardian, acknowledges that they and their party could increase the risk of contracting pandemic illness for themselves and for others. The bearer of the ticket, or their parent or guardian, further acknowledges that Kauffman Center will carry out preventive and screening measures of event participants and event staff in accordance to public health guidelines but cannot eliminate all pandemic risk to participants. Refusal by bearer and/or their party to undergo preventive and screening measures will forego their privilege of entry to and participation in the event.

The bearer of the ticket, or their parent or guardian, assumes all risks and responsibility for any pandemic injury to the bearer or their party, including illness, damage, loss, claim, disability, death, liability, or expense experienced or incurred by participation in the event. The bearer of the ticket, or their parent or guardian, agrees to release and hold harmless the Kauffman Center for the Performing Arts and the Kansas City Symphony of and from the claims, liabilities, actions, damages, costs and expenses for any pandemic injury.

With receiving this waiver, I and my party affirmatively consent to this acknowledgment and waiver.