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Position Title: Auxiliary and Volunteer Engagement Specialist
Department: Development
Type: Full Time
Reports to: Director of Development
FLSA Status: Exempt

SUMMARY

The Auxiliary and Volunteer Engagement Specialist is the primary staff liaison with the membership and leadership of each of the Symphony’s four auxiliary groups, providing support and guidance.  The incumbent also recruits, trains, and supports volunteers for a wide variety of Symphony activities, including but not limited to the Sprint Reception Suite, Celebration at the Station, various office activities, and office internships.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

  • Serve as the liaison between the Symphony’s four auxiliaries (Symphony League, Alliance, Guild, and Jewel Ball), as well as the auxiliary governing council, and the Symphony s staff;
  • Work with the leadership of the auxiliaries to enhance their programs and fundraising, ensuring well-planned and successful events that are in alignment with the Symphony’s goals, mission, and vision;
  • Help to plan and facilitate the auxiliaries’ events, including, but not limited to, fundraising events, volunteer recognition opportunities, meetings, attendance at Symphony concerts and rehearsals, and special training programs for support groups and volunteers;
  • Recruit a non-auxiliary volunteer corps of approximately 100 members who serve in various capacities at Celebration at the Station, who monitor the silent auctions at the Symphony Ball and the Cabaret Concert, and who serve in the Sprint Reception Suite at concerts;
  • Recruit office volunteers, including interns, and work with other staff to recruit and train concert volunteers;
  • Oversee the management of the Sprint Reception Suite, using sound judgment in managing volunteers, making decisions with Kauffman Center staff, and handling donor needs in real time;
  • Plan and execute donor cultivation and stewardship events as needed;
  • Provide assistance to the Director of Development including but not limited to appointment scheduling, mailings, and other communications; and
  • Participate as part of a strong development team with a willingness to accomplish varied duties including but not limited to gift entry and acknowledgement generation, event support, and other tasks as assigned.

QUALIFICATIONS:

Education and/or experience:  Bachelors degree and a minimum of three years’ experience in volunteer engagement and event planning. Familiarity with and/or interest in symphonic music and the role it plays in our society and daily life is desired, but not required.

  • Very strong emotional intelligence
  • Excellent interpersonal skills
  • Outstanding written and verbal communication skills
  • Flexibility and ability to understand diverse motivations of donors and volunteers
  • Excellent time-management and organizational skills
  • Experience in event management including a knowledge of catering and working with event venues
  • Resourceful in solving problems
  • Strong – almost fanatical – attention to detail
  • Ability to work well with diverse groups of volunteers
  • Positive, professional, energetic, and mature demeanor
  • Comfortable working with Microsoft Office products
  • Experience with a donor management system; experience with Tessitura a plus

SUPERVISORY RESPONSIBILITIES
This position is responsible for supervising volunteers, as well as a part-time Symphony Shop Merchandise Coordinator

OTHER

  • Exempt: This is a full-time, exempt position
  • Language Skills: Excellent written and oral communication skills.
  • Physical Demands: Position requires the ability to sit at a desk and operate a computer for prolonged periods.  Some lifting required.  Ability to drive a car and climb stairs also required.
  • Schedule: In addition to regular office hours (Monday-Friday, 9 a.m.- 5 p.m.), some weekend and evening work is required.

TO APPLY

Please email cover letter and résumé to Alex Shapiro, Kansas City Symphony Director of Development, or by mail:

Kansas City Symphony
Attn: Alex Shapiro
1703 Wyandotte, Suite 200
Kansas City, MO 64108

The Kansas City Symphony is an equal opportunity employer and is committed to creating and supporting a diverse staff.

 

Position Title: Symphony Shop Merchandise Coordinator
Department: Development for Kansas City Symphony Alliance
Type: Part Time

We are looking for an energetic, self-starter for our part-time opening with the Kansas City Symphony Alliance Symphony Shop at the Kauffman Center for the Performing Arts. Hard-working, positive and friendly people should apply. Good communication skills and retail merchandising knowledge preferred. 

To apply, please forward your resume and letter of application to:

Alex Shapiro
jobs@kcsymphony.org
Kansas City Symphony,
1703 Wyandotte St, Suite 200
Kansas City, MO  64108

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

  • Set up the retail shop at the KCPA kiosk and designated space.
  • Take new merchandise from the KCSA storage at the KCS corporate office to the KCPA.
  • Move merchandise from the KCPA cage storage area to the shop area.
  • Take down the shop and store merchandise in the KCPA designated cage storage space.
  • Complete the setup and take down process during the designated times before and after each concert. This is normally on Friday afternoons and Monday mornings.
  • Coordinate with KCPA security and facility manager regarding any changes to the normal schedule.
  • Work closely with KCSA volunteers regarding the retail display and merchandise presented.
  • Provides exemplary leadership by example and through thorough training and staff development.
  • Communicate effectively and efficiently with the volunteer coordinator.
  • Represent Kansas City Symphony in a positive manner.

PHYSICAL DEMANDS

  • Moving and carrying boxes of merchandise to various areas and buildings
  • Walking from storage areas to shop area
  • Must be able to lift at least 25 pounds

Position Title: Customer Relations Representative
Department: Box Office
Type: Part Time

View Complete Job Description

We are looking for energetic and helpful part-time customer service agents to fulfill Symphony ticket orders over the phone and in person. Hard working, positive and friendly people should apply. Good keyboard skills, flexible availability and musical knowledge are preferred. 

To apply, please forward your resume and letter of application to:

Jeff Barker
Kansas City Symphony,
1703 Wyandotte St, Suite 200
Kansas City, MO  64108