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Position Title: Digital Marketing Specialist
Department: Marketing
Type: Full Time
Available: Immediately

The Kansas City Symphony is searching for our next Digital Marketing Specialist.  This full-time position involves maintaining the Symphony’s online presence through our website, emails, social media, videos and associated platforms and projects. We’ll give you the tools to get the job done right!

You must be creative and diligent, able to handle multiple projects at once, be a compelling storyteller while having a positive attitude and love for what we do in the community. 5 years of related experience preferred.  Great benefits and Crossroads location. To apply, please email resume and cover letter with examples of your work to Jeff Barker:  No calls, please.  EOE


Complete Job Description

Job Title:          Digital Marketing Specialist
Department:    Marketing and Public Relations
Reports to:       Director of Marketing and Public Relations
FLSA status:      Exempt


The Digital Marketing Specialist is responsible for maintaining the Symphony’s website, by updating and creating content as needed or requested, based on marketing and organizational messaging.  Other responsibilities include maintaining a regular email marketing schedule, supervision/capture/editing of video content, plus social media content creation and management.

The ideal candidate will be skillful at crafting messages that are unique, compelling, concise, interesting, memorable and that achieve the sales objectives of the organization.


Making regular updates to the Symphony’s website by responding to requests of staff and management to do so, and by taking initiative to continually improve and refine the Symphony’s online presence while reinforcing the Symphony’s brand image.

Supervise the scripting, production, filming, editing and posting of short video segments on a regular basis that are creative, focused, strategic and timely.  These videos should help sell tickets, increase awareness and tell stories that are crucial to the Symphony’s image and mission.

Scheduling, preparing and distributing Symphony emails to our database, that accomplish the goal of increasing ticket sales and deepening relationships while sharing the Symphony’s mission, stories and opportunities.

Posting messages regularly on the Symphony’s social media platforms that reinforce and are consistent with current messaging being distributed through other Symphony marketing channels.

Keeping up to date on digital marketing trends and channels, and incorporating the most efficient strategies into the Symphony’s digital marketing campaigns, while staying within an assigned budget.  Attends related workshops and training sessions.

Develops and implements compatible, creative and synergistic online campaigns through coordination of communications with the Symphony staff.  Attends all required meetings.

Can work independently and with a team, and responds favorably to input and constructive criticism.  Will develop their own project schedule and meet all project deadlines.

Works with the Symphony’s Tessitura power users and staff to ensure that our marketing needs are compatible with Tessitura capabilities.

Maintain standards for positioning and imaging of the Symphony and its products.

Provides strategic input and insight to marketing team and Symphony leadership.

Attends concerts to assess patron experience and provide customer service and reports findings to Director of Marketing and Public Relations.

Is involved in the selection of outside digital media vendors and maintains regular communication with vendor partners.  Provides regular updates and progress reports to the Director of Marketing, and works with all Symphony departments to fulfill requests and complete assigned projects.




  • Bachelor’s degree in marketing or a related field, or equivalent combination of education and experience.
  • Minimum of five years experience in marketing and/or project management, with emphasis in online communication.
  • Previous Tessitura experience is helpful, but continuing education will be provided. Previous working experience with a database/inventory management system is helpful.
  • Knowledge and proficiency of video recording, production and editing is needed.
  • Knowledge of classical music and orchestra management preferred.
  • Computer programming and development experience (HTML, CSS, SQL, Adobe Suite Collection, video editing software, etc.) is needed. Continuing education may be provided.
  • Proficiency in social media management (Facebook, Twitter, YouTube, Instagram, Pinterest, etc.) is required for the position.


  • Must be able to lift 25 pounds.

Position Title: Symphony Shop Merchandise Coordinator
Department: Development for Kansas City Symphony Alliance
Type: Part Time

We are looking for an energetic, self-starter for our part-time opening with the Kansas City Symphony Alliance Symphony Shop at the Kauffman Center for the Performing Arts. Hard-working, positive and friendly people should apply. Good communication skills and retail merchandising knowledge preferred. 

To apply, please forward your resume and letter of application to:

Alex Shapiro
Kansas City Symphony,
1703 Wyandotte St, Suite 200
Kansas City, MO  64108


  • Set up the retail shop at the KCPA kiosk and designated space.
  • Take new merchandise from the KCSA storage at the KCS corporate office to the KCPA.
  • Move merchandise from the KCPA cage storage area to the shop area.
  • Take down the shop and store merchandise in the KCPA designated cage storage space.
  • Complete the setup and take down process during the designated times before and after each concert. This is normally on Friday afternoons and Monday mornings.
  • Coordinate with KCPA security and facility manager regarding any changes to the normal schedule.
  • Work closely with KCSA volunteers regarding the retail display and merchandise presented.
  • Provides exemplary leadership by example and through thorough training and staff development.
  • Communicate effectively and efficiently with the volunteer coordinator.
  • Represent Kansas City Symphony in a positive manner.


  • Moving and carrying boxes of merchandise to various areas and buildings
  • Walking from storage areas to shop area
  • Must be able to lift at least 25 pounds

Position Title: Customer Relations Representative
Department: Box Office
Type: Part Time

View Complete Job Description

We are looking for energetic and helpful part-time customer service agents to fulfill Symphony ticket orders over the phone and in person. Hard working, positive and friendly people should apply. Good keyboard skills, flexible availability and musical knowledge are preferred. 

To apply, please forward your resume and letter of application to:

Jeff Barker
Kansas City Symphony,
1703 Wyandotte St, Suite 200
Kansas City, MO  64108