Accessible seating for patrons using wheelchairs and walkers is available in all areas of Helzberg Hall except the Upper Grand Tier sections. We strongly suggest to consult with the Symphony Box Office to determine your best and most accessible seating options at (816) 471-0400. Visit our Accessibility page for more details.
Smoking is not permitted at the Kauffman Center for the Performing Arts.
Alcoholic beverages, coffee, soft drinks and sweets will be available before the performance, at intermission and after. Refreshments are not allowed inside the hall.
For lost articles please contact Kauffman Center For the Performing Arts Security at (816) 994-7244. You may also call the Symphony Box Office 10 am – 5 pm, Monday through Friday at (816) 471-0400.
Kauffman Center places the highest priority on the comfort and safety of its patrons. Kauffman Center provides 24 hour security and video surveillance services, EMT medical services at events and has over 400 trained ushers to provide direction and support in the event that emergency egress or severe weather refuge is required. If you have questions regarding emergency procedures, please see our House Manager for detailed information.
Please proceed orderly to the closest door marked with a lighted Green Exit sign. Ushers will direct you to the closest and safest building exits. There are numerous exit doors on each side of Helzberg Hall that lead directly outside. The areas to the north of the Kauffman Center (Bartle Hall parking lot, Bartle Ballroom Courtyard) are good places to meet others in your group if you become separated.
You will be asked to stay in your seats inside Helzberg Hall. If appropriate, announcements will be made to direct you to a different location as necessary.
It is imperative that you listen to and comply with any and all specific instructions that may be announced.