Ticket Returns & Donations
We're sorry you couldn't attend!
We’re sorry you are unable to attend our concert. We can accept ticket return requests up to one day before performance.
Individual concert purchases are non-refundable. Exchanges may be made for a per-ticket fee based on availablity. Or, if you are unable to attend a concert, you may donate your tickets to the Symphony. If your tickets are resold, you will receive a contribution receipt for the value of the resale.
Returning your tickets at least one day before the performance will ensure that another audience member will be able to enjoy the concert.
Symphony subscribers may still exchange out of the concerts mentioned above, and may exchange within these concert weekends, subject to availability. As always, subscribers will be responsible for paying the difference when exchanging into an upgraded seat. For questions please contact the Box Office at (816) 471-0400 or by contacting us online.
Call (816) 218-2632
Call our automated Ticket Return Hotline 24 hours a day. If you’d like to exchange your tickets, please call at least 24 hours in advance of the performance. If you’d like to donate your tickets, call at least 1 hour prior to any performance you cannot attend. We will make these tickets available to patrons who otherwise would not be able to find a seat. You also may be eligible for a tax deduction for those tickets you return.
When leaving a message, please leave your name, customer number (on the left side of your ticket preceded by A#), the date of the performance, and the number of tickets you are returning.